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3.3. What to Do When PDFs from Hyperlinks Will Not Open



PDFs from hyperlinks do not open correctly with Windows 7 OS, display a black window or continue to prompt to "Accept the license agreement"

This problem occurs when Adobe Reader 9.04 and Adobe Acrobat 9 Pro are both installed on PCs running Windows 7.



Click the Windows 7 Start Icon


Click on Control Panel

Hold the Control key and click on the "Programs" icon


Click on the link "Make a file type always open in a specific program"


Scroll through the list until your find .pdf and click the "Change Program..." button


Make sure "Always use the selected program to open this kind of file" is Checked.

Click the "Browse..." button and browse to Adobe Acrobat Reader

Usually found in 32bit systems: C:\Program Files\Adobe\ Adobe Reader 9.04\acroread.exe

Usually found in 64bit systems: C:\Program Files (x86)\Adobe\ Adobe Reader 9.04\acroread.exe

Select the executable and Click the "OK" button

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